SAMSON / Patient information
Telehealth disclosures.
Important information about remote clinical care, your choices, and the limits of treatments described on this website.
Updated October 12, 2026 · United States · Adults 18+
Publication status — legal review pending. These disclosures do not certify compliance or confirm that care is available in any particular state.
The treating medical practice’s legal name, address, clinician directory and licenses, service states, privacy officer, pharmacy partners, and actual billing and cancellation terms have not been provided. These details and applicable state notices must be confirmed before clinical care begins.
Not emergency care. Call 911 for a medical emergency. Call or text 988 for the U.S. Suicide & Crisis Lifeline. Do not wait for a website response.
01
Who provides your care
Medical decisions must be made by a licensed treating clinician, not by advertising, a product listing, or an automated SamsonBalance™ plan. Before a consultation, you must receive the treating practice’s legal identity and contact information and your clinician’s name, credentials, and applicable license information.
SAMSON’s relationship to the treating practice and dispensing pharmacy, including any separate entities or financial relationships, must be disclosed before paid care. Those organization details have not yet been confirmed on this site. Completing intake alone does not establish a provider–patient relationship; that relationship is governed by the treating practice and applicable state law.
02
Location, age & service availability
Services are intended for adults 18 and older in the United States. You must provide accurate identity, age, and physical location information. Eligibility depends on your location at the time of each encounter, clinician licensure or other legal authority, clinical suitability, and state requirements. A state appearing in the questionnaire is not confirmation that care is offered there.
Tell the clinician if you travel or your location changes. An in-person examination, live visit, laboratory testing, or referral may be necessary. Telehealth is not appropriate for every condition, and some services or medications may not be available in your state.
03
Telehealth limits & follow-up
Remote care may use video, telephone, or secure messaging where permitted. It can improve access but cannot always replace a hands-on examination. Incomplete history, image quality, connection failure, or delayed messages can limit an assessment. Your clinician may stop the visit or recommend in-person care.
You may ask questions, decline telehealth, and discuss in-person alternatives. Confirm follow-up arrangements, response times, after-hours instructions, and an emergency plan with your practice. General website messages are not continuously monitored for clinical concerns.
04
Prescriptions are not guaranteed
Submitting an intake, purchasing a membership, or viewing a recommended plan does not guarantee a diagnosis, prescription, refill, or particular treatment. A clinician must determine that care is medically appropriate and lawful. Testing, monitoring, or a referral may be required, and a clinician may decline or discontinue treatment.
Prescription medication requires a valid prescription and lawful dispensing by a licensed pharmacy. Controlled medications, including certain hormone therapies, are subject to additional federal and state restrictions. Product availability on this website does not establish eligibility or legal prescribing authority.
Off-label use of an FDA-approved medication is different from an unapproved drug or a compounded preparation. Discuss the specific medication’s approval status, intended use, evidence, alternatives, side effects, interactions, and monitoring with your clinician. No treatment guarantees improved health, fertility, performance, or reversal of aging.
05
Compounded drugs, peptides & research products
Compounded drugs are not FDA-approved. The FDA does not review their safety, effectiveness, or quality before marketing. They may be appropriate for a patient-specific medical need when prepared and prescribed in compliance with law, but they are not FDA-approved generics or automatically equivalent to an approved product. Sterility, contamination, potency variation, and dosing errors can cause harm.
A compound’s presence in a catalog, a purity percentage, or a laboratory certificate does not mean it is FDA-approved, safe for personal use, or eligible for lawful compounding. FDA has identified potential safety concerns for certain peptide substances, including BPC-157 and Selank acetate. Each proposed preparation requires product-specific legal and clinical review; not every peptide shown here may lawfully be offered for human treatment.
Products labeled ‘for research use only’ are not for human consumption, injection, nasal administration, or self-treatment. A prescription does not turn a research-only product into an approved or lawful human-use medicine. Do not substitute a research product for medication from a licensed pharmacy.
Route, strength, and formulation matter. Vial, oral strip, troche, and nasal spray products are not interchangeable. Product photographs are illustrative and may not show the exact dispensing label or strength. Follow the pharmacy’s patient-specific label, storage instructions, expiration or beyond-use date, and disposal guidance; never derive a dose from a photograph.
06
Side effects & urgent symptoms
Report side effects, pregnancy or plans for conception, new conditions, allergies, and medication changes to your treating clinician. Ask for instructions about missed doses and suspected dosing errors. Do not share medication or change strength or route on your own.
For severe breathing difficulty, chest pain, loss of consciousness, signs of stroke, or another medical emergency, call 911 immediately. For non-emergency medication concerns, contact the treating clinician or dispensing pharmacist. Suspected serious medication problems can also be reported to FDA MedWatch.
07
Fees, insurance & recurring payments
Before payment, obtain the total price and identify what it includes: consultation, membership, medication, shipping, laboratory work, follow-up, and any separately billed services. Insurance participation and reimbursement have not been confirmed; do not assume that a displayed price will be covered by insurance.
Any subscription offer must disclose its charge, billing frequency, renewal terms, cancellation method and deadline, and refund policy before separate affirmative authorization. Telehealth consent is not consent to recurring charges. Actual SAMSON cancellation, refund, pharmacy-return, and membership terms remain unconfirmed; this page does not create a refund promise or authorize a charge.
Payment does not guarantee a prescription. Ask what charges apply if a clinician determines you are ineligible, and whether a consultation fee is refundable, before purchasing. Pharmacy choice and any limitations should be explained by the treating practice.
08
Good Faith Estimates & billing disputes
If you do not have insurance or do not plan to use it for care, you generally have the right to receive a written Good Faith Estimate of expected charges for scheduled or requested healthcare services. Ask your provider for an estimate before care; a retail catalog price is not a substitute.
Generally, when scheduled at least 3 business days in advance, an estimate is due within 1 business day of scheduling; when scheduled at least 10 business days in advance, within 3 business days. An estimate requested before scheduling is generally due within 3 business days. Exceptions apply, including emergency care.
If a provider’s bill is at least $400 above that provider’s estimate, you may qualify for the federal patient–provider dispute process. Generally, initiate a dispute within 120 calendar days of the initial bill. Keep your estimate and bills. CMS explains eligibility, deadlines, and current dispute fees.
09
Patient rights, access & complaints
You may ask about your clinician’s credentials, treatment risks and alternatives, fees, care coordination, and how to obtain your medical records. You may decline a recommended treatment, seek a second opinion, or discuss stopping care without being promised a particular clinical outcome.
Request communication accommodations, accessible formats, interpretation, or an alternative care arrangement from the treating practice. Applicable federal and state nondiscrimination and accessibility rules depend on the practice and program; a general website statement does not replace required entity-specific notices.
For service concerns, use the contact page without including sensitive medical details. Clinical complaints may also be directed to the licensing board in the state where care occurred. Privacy complaints may be directed to the practice’s privacy officer or HHS Office for Civil Rights where HIPAA applies; you must not be retaliated against for exercising HIPAA complaint rights. Practice-specific complaint contacts are pending confirmation.
10
Health information & digital communications
Website privacy information and a treating provider’s HIPAA Notice of Privacy Practices serve different purposes. HIPAA applies to covered entities and their business associates, not automatically to every website or wellness product. The practice must provide its applicable notice and any required acknowledgments or authorizations.
Ordinary email, shared devices, saved browser drafts, and electronic communications can create privacy risks. Intake answers and the generated plan are currently saved in this browser; avoid shared devices. A general contact form is not a secure clinical messaging channel. Separate consent is needed where required for marketing, recording, or other optional uses; receiving care is not blanket permission to use your health data for advertising.
11
Educational content & website terms
Articles, diagrams, illustrative health curves, testimonials, and automated plans are educational and do not replace an individual clinical assessment. They do not establish that a product is approved, suitable, or effective for you. Individual experiences are not evidence of typical results.
Use the website lawfully, provide accurate information, and protect your account. These disclosures do not waive patient rights, excuse professional negligence, or replace the treating practice’s service agreement. State-specific notices and final service, payment, and privacy terms must be supplied before care; this general disclosure set is not an exhaustive statement of every applicable law.
